When you get a new phone and/or a new phone number through your carrier, it is possible to carry over your InnoCaption number, voicemail box, and call logs from your old device. Below is step-by-step guidance for the most common data transfer situations users find themselves in.
Please note that when you get a new device or a new phone number through your carrier, your InnoCaption number will remain the same. You can simply download the InnoCaption app on your new phone and sign in with your account information. You do not need to re-register with InnoCaption when you get a new phone.
Important Notice
Carrying over all of your call logs and transcripts from one device to another is only possible if you are using the same Apple ID or Google Account (Android) for both devices. This means that you cannot reinstate your call history and transcripts if you change from an Android to iPhone device (or vice versa). Even if your new phone is the same device type as your old one (Android or iPhone), the account you use to login to the devices must also be identical for your call logs to be imported.
If you are changing device types or using a new account, you can still save important call transcripts by emailing them to yourself one at a time, by following the instructions in the article below:
How do I save a past transcript by emailing it to myself?
To transfer data when you have a new phone and your regular cell phone number remains the same, you can easily transfer and restore your call logs yourself without needing to contact our support team. Here are step by step instructions:
- Back up call logs on old phone
- Delete the InnoCaption app on old phone
- Download InnoCaption on new phone
- Retry activation on new phone
- Restore call logs on new phone
For more detailed instructions on these individual steps, please refer to the articles below.
How to back up and restore your call logs and call history
How to delete and reinstall the app
To transfer data when you have a new phone and a new cell phone number, you will need to contact our support team so we can update your account with the new cell phone number. Please follow each step below carefully:
- Backup call logs on old phone
- Email us (support@innocaption.com) with your old cell phone number and new cell phone number. Please wait for our confirmation email with further instruction to proceed!
- Upon receiving our confirmation email, you may delete the app from the old phone and reinstall the app on the new phone. Please note: you will be given a temporary password.
- Retry activation on new phone
- Restore call logs on new phone
For detailed instructions on the above steps, please click and open the articles below.
How to back up and restore your call logs and call history
How to delete and reinstall the app
To transfer data when you keep the same phone, but changed your regular cell phone number, you will need to contact our support team so we can update your account with the new cell phone number. Please follow each step below carefully:
- Backup call logs on your phone
- Email us (support@innocaption.com) with your old cell phone number and new cell phone number. Please wait for our confirmation email with further instruction to proceed!
- Upon receiving our confirmation email, you may delete/reinstall the app. Please note: you will be given a temporary password.
- Retry activation
- Restore call logs
For detailed instructions on the above steps, please click and open the articles below.
How to back up and restore your call logs and call history
How to delete and reinstall the app
To transfer data when you still have the same phone and cell phone number, but changed your network carrier, you can easily transfer and restore your call logs yourself without needing to contact support. Here are step by step instructions:
- Backup call logs
- Delete the InnoCaption app
- Download the app again
- Retry activate
- Restore call logs
For detailed instructions on the above steps, please click and open the articles below.
How to back up and restore your call logs and call history
How to delete and reinstall the app
If you don't find the information you need here to set up your new phone, please contact us at support@innocaption.com for additional assistance.