The updated InnoCaption app consolidates your Favorites at the top of your Contacts list, to make room for the new Visual Voicemail option on the bottom toolbar. Once you update your app, you will have to reset your Favorites. We changed our contact list method because we had many users express they didn't want to grant the app access to their contacts list; especially before trying the app first. Since we received that feedback from a significant amount of people, we made the contact sync an optional permission in update 2.0. To do that, we had to rebuild our contact list system to provide users the option of having a separate InnoCaption contact list that isn't synced to their regular contacts. Unfortunately, because our contacts system was completely rebuilt, it wasn't possible for users' InnoCaption favorites lists to be carried over with the update. We're really sorry for the inconvenience of your favorites list disappearing with the update.
The update was designed to make it easier for users to add contacts to their favorites. You can do this by going into the individual contact in the InnoCaption app and pressing the star to the right of the screen.
Here is how to add a contact to your Favorites:
- Open the InnoCaption App
- Click Contacts
- Click the Contact you want to add as a “Favorite”
- Click the Star Icon next to their number
- Click Back
After following these steps, you will see the contact at the top of your Contacts List under “Favorite.”
We apologize that you need to re-compile your favorites list, but we hope it's a quick and easy process and that the long-term benefit of making 'favorites' easier to add will outweigh this inconvenience. If you have any questions about this, please reach out to email@example.com for more information.