Cellular Calling Mode is a feature for outgoing calls which enables users to send the audio portion of the call through their voice channel, as opposed to voice going through the data channel. For users who have experienced instability on long calls and disconnects (or WiFi connectivity issues), enabling this feature may help resolve these issues.
If this feature is disabled, your calls will be placed as they previously were through the InnoCaption app.
To enable/disable Cellular Calling Mode
- Open your InnoCaption App
- Tap Settings
- Tap InnoCaption Features
- Tap Cellular Calling Mode
- Tap to select either Enable or Disable
- Tap Done
To place a call Using Cellular Calling Mode
- Dial the number or select the contact you wish to call
- Tap the Call icon
- Tap "Call+1 (804) 255- 1234"
Note: This does NOT mean that the other party will see this 804 number as the inbound caller. Our server will route it to show your cell phone number, your InnoCaption number or no number, according to your outbound Caller ID setting.
- Tap the "Click here to view captions" pop up banner on the top of your screen. This will take you to the captions screen.
NOTE: This feature will not work if your iOS is set to Do Not Disturb and under Setting you have selected Silence-> Always. Notifications must be enabled for the banner to appear.
Will Cellular Calling Mode use minutes on my phone?
Yes, when you place an outgoing call using Cellular Calling Mode, your minutes will be used because the call is being sent out using your native voice line.
If you have any questions about this feature, please reach out to our support team at: email@example.com