The InnoCaption app automatically picks up any inbound calls to your InnoCaption number, but not calls to your existing cell phone number. If you would like all inbound calls to your existing cell phone number captioned, you can do so by setting up automatic call forwarding with your wireless provider. This means that all calls to your cell phone number are routed to your InnoCaption number, allowing the InnoCaption app to receive the call and caption it for you. Setting up automatic call forwarding also means you do not have to give out your new InnoCaption number to other people and can continue to use your existing cell phone number as your contact number.
Call forwarding must be set up with your wireless provider and instructions vary by provider and device. We have compiled an interactive guide to help you find the right set of instructions. However, please note that call forwarding is a service provided by your wireless provider and you may be faced with issues that we cannot fully troubleshoot on your behalf. In this case you may need to reach out to your wireless provider for support.
To set up automatic call forwarding
- Find the correct forwarding instructions for your wireless provider and device by clicking here
Wireless providers that support automatic call forwarding to InnoCaption include:
- Verizon
- AT&T
- T-Mobile / Sprint
- Boost Mobile
- Cricket Wireless
- U.S. Cellular
- Google Fi
- Xfinity Mobile
- Consumer Cellular
- Straight Talk
- Spectrum Mobile
- Virgin Mobile
- Assurance Wireless
- NET10 Wireless
- SafeLink Wireless
- QLink Wireless
Wireless providers that must be contacted directly to set up automatic call forwarding include:
- Metro PCS
- C Spire
Wireless providers that do NOT support automatic call forwarding include:
- Tracfone
- Republican Wireless
Please note that these lists are not comprehensive. If your carrier is not listed above, please contact your wireless provider to see if they support automatic call forwarding.
If I set up automatic call forwarding, will I still receive text messages?
Yes. Automatic call forwarding does not apply to text messages so you will continue to receive texts to your regular cell phone number as usual.