Thanks for your interest in our service! To get started with captioned calls through InnoCaption, you will need to register an account and download the InnoCaption app on your phone.
As a reminder, InnoCaption is free of charge for eligible users who are deaf or hard of hearing and want to use their own voice to talk, but need assistance in understanding the other party. Please note that although we do not require a signed statement from a doctor or audiologist, during the registration process we must obtain certain personal information from you for identity verification purposes (such as the last four digits of your social security number). This is required for FCC compliance purposes as our service is funded by the FCC’s Telecommunications Relay Services fund.
To register for an InnoCaption account
- Navigate to www.innocaption.com
- Click on the white LOGIN button at the top right corner
- Click on the blue Register an account link
- If you are an individual with hearing loss, click CONTINUE
- To self-certify your eligibility, enter your full name and click CONTINUE
- Enter your cell phone number and click CONFIRM
- An authentication code will be sent to your mobile device. Enter the number in the box provided and click CONTINUE
- Enter your email address and click CONTINUE
- Read the Notice to Verify Your Identity Per Federal Law and click CONTINUE
- Enter your date of birth and click CONTINUE
- Enter your legal first and last name and click CONTINUE
- Enter the last 4-digits of your social security number and click CONTINUE
- Enter the address information requested in the boxes provided and click CONTINUE
- Create a password your account, confirm it and click CONTINUE
- Your registration is completed. Click DONE
To download the app (iPhone)
- Go to the iPhone home screen and tap on App Store
- Click on the Search icon at the bottom right corner
- Click on the search bar at the top and type "InnoCaption"
- Click on the GET button and follow the instructions to download
To download the app (Android)
- Go to the home screen and tap on Play Store
- Click on the search bar at the top and type "InnoCaption"
- Click on the Install button and follow the instructions to download
After you download the app, be sure to open the app and enter your cell phone number and password (provided by you during the registration process) to activate the app. When you first activate the app, you will be asked to grant a series of permissions (access to your contacts, access to your location, access to your microphone, allow notifications). Please be sure to allow these permission requests so the app can function properly.
Once the app is activated, you can go to the InnoCaption app’s Keypad to place your first captioned call!
After you have completed the steps above, if you would like more information on the basic features of the InnoCaption app, please refer to the article here.