If you have forgotten your account password and would like to reset it, please follow the instructions below.
To reset your account password
- Navigate to www.innocaption.com
- Click on the white LOGIN button at the top right corner
- Click on Forgot password? link
- Enter your cell phone number and click Continue
- Choose where to send your authentication code and click Send
- Enter your 6-digit authentication code and date of birth and click Submit
- Enter your new password
- Re-enter your new password
- Click Set Password
- Click Done
Your changes should be saved. Open the InnoCaption app and try logging in with your new password.
To go straight to the password recovery portal and skip steps 1-3 above, click here.