The InnoCaption app will only pickup and caption incoming calls to your new InnoCaption phone number that was assigned to you when you registered an account.
To find your InnoCaption number
- Open the InnoCaption app
- Tap on Settings
- Look for the 10-digit phone number under InnoCaption Number
Therefore, if you wish to have inbound calls captioned you will need to either:
(1) provide your InnoCaption number to anyone who wants to call you, or
(2) have inbound calls to your existing cell phone number automatically forwarded to the InnoCaption number.
If you set up call forwarding, the InnoCaption app will pick up all incoming calls to your existing cell phone number and caption them. Inbound call forwarding is a feature offered by most wireless carriers and instructions depend on your specific carrier and device. Please click here for further information on how to set this up.
If you plan to set up call forwarding, we also recommend you use the My Caller ID function so that the recipient of calls you make from the InnoCaption app show your existing cell phone number. This means if they already have your number saved, they will know it is you calling. Please refer to the article below for further instructions.