It is important to update the InnoCaption app to the latest version so that you have access to our latest features and bug fixes.
To update the InnoCaption app on an iPhone
- From your home screen, open the App Store
- Tap the Search icon at the bottom right corner
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Tap the Search bar at the top of the page
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Type "InnoCaption" and tap the Search button
- Find the InnoCaption app and tap the UPDATE button
Note: If you see an OPEN button, you already have the latest version of our app installed
Afterward, reactivate the InnoCaption app to reset the app's connection with our server. Reactivating the app will ensure that the app works properly after the update.
To reactivate the InnoCaption app
Before trying the steps below, please be sure to restart your device by turning off the power completely OFF and ON.
- Open the InnoCaption app
- Tap Settings
- Tap InnoCaption Features
- Tap Reactivate App
- Tap Reactivate Now
- You will be taken back to your keypad, where you will see the confirmation message "Activated" at the bottom of the screen
To update the InnoCaption app on an Android device
- From your home screen, open the Play Store
-
Tap the Search bar at the top of the page
-
Type "InnoCaption" and tap the Search button
- Find the InnoCaption app and tap the green UPDATE button
Note: If you see an OPEN button, you already have the latest version of our app installed
OR
- From your home screen, open the Play Store
-
Tap your Google profile icon
-
Tap Manage Apps & Devices
- Under Updates Available, tap See Details
Note: If you don't see the InnoCaption app in the list of available updates, you already have the latest version of our app installed - Find the InnoCaption app and tap the green UPDATE button
Afterward, reactivate the InnoCaption app to reset the app's connection with our server. Reactivating the app will ensure that the app works properly after the update.
To reactivate the InnoCaption app
Before trying the steps below, please be sure to restart your device by turning off the power completely OFF and ON.
- Open the InnoCaption app
- Tap Settings
- Tap InnoCaption Features
- Tap Reactivate App
- Tap Reactivate Now
- You will be taken back to your keypad, where you will see the confirmation message "Activated" at the bottom of the screen