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How to update the InnoCaption app to the latest version

  • Updated

It is important to update the InnoCaption app to the latest version so that you have access to our latest features and bug fixes.

To update the InnoCaption app on an iPhone

  1. From your home screen, open the App Store
    iOS App Store | App store icon, Ios app iphone, App store ios
  2. Tap the Search icon at the bottom right corner
  3. Tap the Search bar at the top of the page
  4. Type "InnoCaption" and tap the Search button
  5. Find the InnoCaption app and tap the UPDATE button
    blobid0.png
    Note: If you see an OPEN button, you already have the latest version of our app installed

Afterward, reactivate the InnoCaption app to reset the app's connection with our server. Reactivating the app will ensure that the app works properly after the update.

To reactivate the InnoCaption app

Before trying the steps below, please be sure to restart your device by turning off the power completely OFF and ON.

  1. Open the InnoCaption app
  2. Tap Settings
  3. Tap InnoCaption Features
  4. Tap Reactivate App
  5. Tap Reactivate Now
  6. You will be taken back to your keypad, where you will see the confirmation message "Activated" at the bottom of the screen

 

To update the InnoCaption app on an Android device

  1. From your home screen, open the Play Store
    Google Play Store picks up a new icon and notifications - TalkAndroid.com
  2. Tap the Search bar at the top of the page
  3. Type "InnoCaption" and tap the Search button
  4. Find the InnoCaption app and tap the green UPDATE button
    blobid0.png
    Note: If you see an OPEN button, you already have the latest version of our app installed

OR

  1. From your home screen, open the Play Store
    Google Play Store picks up a new icon and notifications - TalkAndroid.com
  2. Tap your Google profile icon
  3. Tap Manage Apps & Devices
  4. Under Updates Available, tap See Details
    Note: If you don't see the InnoCaption app in the list of available updates, you already have the latest version of our app installed
  5. Find the InnoCaption app and tap the green UPDATE button
    blobid0.png

Afterward, reactivate the InnoCaption app to reset the app's connection with our server. Reactivating the app will ensure that the app works properly after the update.

To reactivate the InnoCaption app

Before trying the steps below, please be sure to restart your device by turning off the power completely OFF and ON.

  1. Open the InnoCaption app
  2. Tap Settings
  3. Tap InnoCaption Features
  4. Tap Reactivate App
  5. Tap Reactivate Now
  6. You will be taken back to your keypad, where you will see the confirmation message "Activated" at the bottom of the screen

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