Making Your First Captioned Call
InnoCaption works just like your phone’s regular dialer. Simply click on the InnoCaption app from your smartphone and use the keypad to dial the number you wish to call. Once the call connects, whatever the other person on the line says will be captioned on the screen. If you'd like to see detailed instructions or a video of this process, visit how do I make an outbound call?
Receiving Captioned Calls
The InnoCaption app will only pickup and caption incoming calls to your new InnoCaption phone number. This means that if you want to have inbound calls captioned you will need to do one of the following:
(1) Provide your new InnoCaption number to anyone who wants to call you, or
(2) Set up automatic call forwarding (if you need captions on all of your calls)
By setting up call forwarding with your wireless provider, you can have all calls to your existing cellphone number automatically sent to your InnoCaption number for captioning. Call forwarding is a feature offered by most wireless carriers and instructions on how to do this depends on your specific carrier and device. We have a step by step guide for setting up call forwarding for easy reference for our users.
Answering Your First Call
When you receive a call to your InnoCaption number, you will see a pop-up notification on your device that will prompt you to answer or decline the call. Notifications for incoming calls are going to appear slightly differently whether your device is an iPhone or Android, and will appear differently whether your phone is open or locked. All notifications include green button to accept the call, and a red button to decline. For example videos of the process, refer to how do I answer an incoming call on InnoCaption?
Selecting Caption Modes
InnoCaption offers live captioning through highly skilled stenographers. Our stenographers come with years of training and work hard to ensure you don't miss any important information in your calls. If you prefer not to have a live assistant on your call, we also provide the option for captioning through best-in-class automated speech recognition software.
What are the differences between the two captioning modes (ASR and CA) and which should I use?
InnoCaption puts you in control, allowing you to choose between these two different methods of captioning depending on your accessibility needs and the nature of your call. You can select between stenographer (CA) or automated speech recognition (ASR) captioning by tapping on the caption mode button on the top right of the ‘Keypad’ screen when making a call. You can also switch between caption modes during a call using the same button. If your captioning preference is CA, we recommend keeping your default setting to ‘CA Priority’. This will ensure that even if all CA’s are busy, your call will still go through. Follow the link below for video instructions on how to switch between caption modes:
View Past Call Transcripts
Past call transcripts are automatically saved on your device and can be easily accessed by loading the InnoCaption app and going to ‘Recents’. There, you will see a list of past calls made through the app and on the right side of each call there is a document icon that you can tap to view the call transcript. You also have the option to email call transcripts to yourself for safe keeping. For detailed instructions and videos on saving your transcripts, you can refer to how to back up your call logs and call history.
Helpful Tip - Saving Important Transcripts
Please note that to ensure your privacy, call transcripts are not stored on InnoCaption servers. The InnoCaption app deletes old transcripts from your device to make room for newer calls. If there is an important transcript you would like to retain, go to the transcript view screen on your InnoCaption app and use the 'Transcript Lock' button or use the 'Send' button to email it to yourself. If you delete the InnoCaption app or plan to change devices, please be sure to use the 'Call Log Backup' feature under ‘Settings’ so that you can restore your transcripts at a later time.
Setting Up Voicemail
Your new InnoCaption number comes with a voicemail service with the ability to listen to, save or delete messages. The greeting can be customized and any voice messages you access will also be captioned. For instructions on how to do this, refer to how to personalize my InnoCaption voicemail greeting.
To access the voicemail service and listen to messages, press and hold ‘#’ on the Keypad and follow the prompts. Please refer to how to retrieve your voicemail messages for more information and instructions.
DeskView - Caption Streaming To Your Desktop
InnoCaption's DeskView feature allows you to see the captions on your phone displayed simultaneously on a computer monitor by accessing our web streaming portal. From there you can move and resize the caption window anywhere on your monitor screen for easy viewing. This feature makes video conference calls far more accessible and also helps users who may have difficulty viewing captions on a small phone screen during longer calls. For more information on this feature refer to the article below: