When you install or update the InnoCaption app, you will be asked to provide permission for the app to access your mobile device’s location. You must allow this permission for the app to work because this enables the app to function properly during 911 emergency calls. We take our users' privacy very seriously and do not track, record or use your location data for any purpose other than when you make a 911 emergency call.
How 911 Calling Works
When you dial 911 using the InnoCaption app, your call is put ahead of other callers using InnoCaption and automatically routed to a live stenographer for captioning, even if you have set ASR as your default caption mode. Your call will be connected to the InnoCaption Emergency Call Center first and then routed to an appropriate Public Service Answering Point (PSAP). The operator will ask for your name, location (street address, city, state) and call back number (this should be your InnoCaption number) to provide to the 911 center in case the call is dropped. In the event that you do not know where you are, the InnoCaption app will access your GPS coordinates from your mobile device and send that information to the operator.
For further information on 911 calling through InnoCaption, please click here.