If you need to access the keypad during an active call, you can find it on the toolbar at the bottom of the screen. The keypad button is on the far right. Please refer to the graphic below:
If you want to minimize the keypad after using it, tap the white down arrow at the bottom of the keypad.
If the keypad is unresponsive, please refer to our article on how to troubleshoot: The Keypad on the InnoCaption app is not responding