Sometimes during a live call, users will want to switch the caption mode they are using from ASR to a stenographer, or vice versa. You can easily switch between caption modes during a call. Unfortunately, users are unable to switch from English to Spanish ASR with our current software.
To switch between captioning modes during a call on iPhone or Android 3.0
- During a live call, tap the caption button on the bottom toolbar, to the right of the hang up button.
- Tap your preferred captioning mode from the list
- You will automatically be taken back to the caption screen, and the selected caption mode will be displayed at the bottom of the screen.
To switch between captioning modes during a call on Android 2.7.14 and older
- During a live call, tap the caption mode button on the top right which display your current caption mode (CA or ASR)
- Tap Yes/Ok at the prompt
- Caption mode is changed
Note: There may be times when a switch from ASR to CA mode does not go through if no live assistants are available
For more information about the different caption modes, please refer to What are the different caption modes and how do I switch between them?
If you have any issues switching caption modes during a call or questions, please contact us at email@example.com