How to use Text-to-Speech (TTS)

InnoCaption is working hard to make calls more accessible, and we now have a feature called Text-to-Speech. This feature allows you to convert text into speech with natural sounding human voices. Text-to-Speech was developed to assist our users who have difficulty being understood by automated systems. Using this feature, our users can type short prompts such as, "Yes" or "Representative," to navigate these systems with greater ease. Our newly released Text-to-Speech feature is available on the app and DeskView.

To use Text-to-Speech (TTS) on the InnoCaption app

1. Launch the InnoCaption app
2. Click Settings > InnoCaption Features > Text to Speech
3. Click Enable
4. Select Voice Type
5. Click Done
6. Click Keypad
7. Make a call using the keypad
8. Once the call is connected, the Text-to-Speech box will be visible at the bottom of the screen
9. Enter desired text (up to 64 characters)
10. Click Speak
    Note: While you won't be able to hear the TTS, you will be able to visualize the progression of speech

To use Text-to-Speech (TTS) on DeskView

1. Launch the DeskView portal from your computer by clicking the link here
   Note: Consider bookmarking this page on your internet browser for easy access later
2. Login and click START DESKVIEW — you will see a blue pop-up window appear
3. Make a call using the dial pad on the right side of the browser screen
4. Tap on the Text-to-Speech button at the bottom of the screen
5. Enter desired text (up to 64 characters)
6. Click Speak
   Note: While you won't be able to hear the TTS, you will be able to visualize the progression of speech