How to check and delete voicemail messages

Please make sure you have personalized your InnoCaption voicemail. If you have not, please refer to the article below:

How to personalize my InnoCaption voicemail greeting

Voicemail notifications

If you have badge notifications enabled for the InnoCaption app, you will see a red bubble over the icon on your phone screen. When you open the InnoCaption app, you will see a red bubble with the number of new voicemail messages over the Voicemail icon at the bottom of the app screen.

To listen to your voicemail messages on an iPhone

1. Open the InnoCaption app
2. Tap the Voicemail icon on the bottom toolbar. You will see a list of voicemails with the caller's name or phone number
3. Select the voicemail message you would like to view. You will see the full voicemail transcript that is automatically generated by our speech recognition engine
4. If you would like to listen to the voicemail, tap the Play button (a blue triangle)
5. If you would like the voicemail to be re-captioned, tap Re-caption, then tap your preferred caption mode. After you've listened to the voicemail, tap Update or Discard to keep or discard the transcript

To listen to your voicemail messages on an Android

1. Open the InnoCaption app
2. Tap the Voicemail icon on the bottom toolbar. You will see a list of voicemails with the caller's name or phone number
3. For each voicemail message, you will see a preview of the voicemail transcript that is automatically generated by our speech recognition engine
4. If you would like to access the full voicemail, select the individual voicemail message
5. You will automatically be connected to the InnoCaption voicemail system, where the individual voicemail will play
6. When you are finished listening to the voicemail message, tap the end call icon

To view your checked voicemail transcripts on an Android

Checked voicemail transcripts are automatically saved on your device and can be easily accessed by opening the InnoCaption app and tapping on Recents. For more details, please refer to how to view and save call transcripts.

To delete voicemail messages

1. Open the InnoCaption app
2. Tap the Voicemail icon on the bottom toolbar. You will see a list of voicemails with the caller's name or phone number
3. Swipe left on the voicemail you would like to delete
4. Tap the trash can icon or Delete and the voicemail will be deleted

To store voicemail messages

If you would like to store your voicemails, please leave the messages under the Voicemail menu. You can store a maximum of two hundred (200) voicemail messages in your InnoCaption mailbox.