How to check and delete voicemail messages

Please make sure you have personalized your InnoCaption voicemail. If you have not, please refer to the article below:

How to personalize my InnoCaption voicemail greeting

Voicemail notifications

If you have badge notifications enabled for the InnoCaption app, you will see a red bubble over the icon on your phone screen. When you open the InnoCaption app, you will see a red bubble with the number of new voicemail messages over the Voicemail icon at the bottom of the app screen.

To listen to your voicemail messages

1. Open the InnoCaption app
2. Click the Voicemail icon at the bottom of the toolbar. You will see a list of voicemails with the caller's name or phone number
3. For each voicemail message, you will see a preview of the voicemail transcript that is automatically generated by our speech recognition engine
4. If you would like to access the full voicemail, click on the individual voicemail message
5. You will automatically be connected to the InnoCaption voicemail system, where the individual voicemail will play
6. When you are finished listening to the voicemail message, click the end call icon

To view your checked voicemail transcript

Checked voicemail transcripts are automatically saved on your device and can be easily accessed by loading the InnoCaption app and going to 'Recents.' For more details, please refer to how to view and save call transcripts.

To delete voicemail messages

There are two ways to delete voicemails from the Voicemail menu.

To delete individual voicemail messages

1. Open InnoCaption app
2. Click the Voicemail icon at the bottom of the toolbar. You will see a list of voicemails with the caller's name or phone number
3. Swipe left on the voicemail you would like to delete and a red Delete box will pop up
4. Click Delete and the voicemail will be deleted

To delete multiple voicemail messages

1. Open InnoCaption app
2. Click the Voicemail icon at the bottom of the toolbar. You will see a list of voicemails with the caller's name or phone number
3. Click Edit at the top right of the screen
4. Select the circles next to the voicemails you would like to delete
5. Click the trash can icon to delete all the voicemail messages you've selected
6. When the "Do you want to delete?" message pops up, click YES
7. Click Done

To store voicemail messages

If you would like to store your voicemails, please leave the messages under the Voicemail menu. You can store a maximum of fifty (50) voicemail messages in your InnoCaption mailbox.