How to directly call extension numbers

If you need to reach a specific person or department at a company using an extension number, you can pre-dial the extension when you initially make a call by inserting a pause. In order to do so, you (1) dial the desired number, (2) add a comma (,) and (3) type the extension number. The comma (,) means that the app dials the main number, waits two seconds, then dials whatever extension that appears after the comma. 

To call an extension number from the Keypad

1. Open the InnoCaption app
2. Tap on the Keypad menu at the bottom of the screen and dial the desired number
3. Press and hold the * button to add a comma (,) to the end of the number
4. Repeat Step 3
5. Type the extension number after the commas
6. Click the green phone icon to place your call

To save an extension number to your Contact List

1. Open the InnoCaption app
2. Tap on the Contacts menu at the bottom of the screen
3. Click the (+) sign at the top right of the screen to add a new contact
4. Enter contact information and number
5. Click the symbols button at the bottom left of the dial pad
6. Click the pause button to add a comma (,) to the end of the number
7. Repeat Step 6
8. Type the extension number after the commas
9. Click Done or Save

To call an extension number from your Contact List

1. Tap on the Contacts menu on the bottom toolbar of the screen
2. Select the contact information from your contact list and the number should automatically be displayed on your Keypad
3. Click the green phone icon to make your call

To call conference call lines (i.e., Zoom, WebEx)

1. Copy the One tap mobile extension number from the meeting invitation
2. Open the InnoCaption app
3. Tap on the Keypad menu at the bottom of the screen
4. Paste the One tap mobile extension number to the blank white space where the dialed phone number would appear
5. Click the green phone icon to place your call