How to directly call extension numbers

If you need to reach a specific person or department at a company using an extension number, you can pre-dial the extension when you initially make a call by inserting a pause. In order to do so, you (1) dial the desired number, (2) add a comma (,) and (3) enter the extension number. The comma (,) means that the app dials the main number, waits two seconds, then dials whatever extension that appears after the comma. 

To call an extension number from the Keypad

1. Open the InnoCaption app
2. Tap Keypad at the bottom of the screen and enter the desired number
3. Long hold the * button to add a comma (,) to the end of the number
4. Repeat Step 3
5. Enter the extension number after the commas
6. Tap the green phone icon to place your call

To save an extension number to your Contact List

1. Open the InnoCaption app
2. Tap Contacts
3. Tap Add or the (+) sign at the top right of the screen to add a new contact
4. Enter contact information and number
5. Tap the symbols button at the bottom left of the dial pad
6. Tap the pause button to add a comma (,) to the end of the number
7. Repeat Step 6
8. Enter the extension number after the commas
9. Tap Done or Save

To call an extension number from your Contact List

1. Tap Contacts
2. Select the contact information from your contact list and the number should automatically be displayed on your Keypad
3. Tap the green phone icon to make your call

To call conference call lines (i.e., Zoom, WebEx)

1. Copy the One tap mobile extension number from the meeting invitation
2. Open the InnoCaption app
3. Tap Keypad
4. Paste the One tap mobile extension number to the blank white space where the dialed phone number would appear
5. Tap the green phone icon to place your call