How to block unwanted calls from a certain number

InnoCaption allows you to block unwanted or spam calls from specific numbers by adding them to your Block List on the InnoCaption app.

Please note that if you are experiencing a large number of spam calls and have automatic call forwarding set up (calls to your cell phone number are routed to your InnoCaption number), you may want to disable the call forwarding feature temporarily to see which phone number the spam calls are calling to. If the calls are generally coming to your regular cell phone number, you can block them from your regular cell phone dialer. If the calls are coming to your InnoCaption number, add the callers to your Block List on the InnoCaption app by following the instructions below.

Below are instructions for blocking calls in your Recents, manually adding a number to your blocked list, and unblocking a number by removing them from your blocked list.

To block calls from a recent caller

1. Open the InnoCaption app
2. Select Recents
3. Tap the Transcript icon
4. Tap the Block icon at the bottom of the page- the icon is a red circle with a line across
5. Tap OK

To confirm the number is blocked

1. Open the InnoCaption app
2. Select Settings
3. Select Dialer Settings
4. Select Block List
5. Confirm that the number shows up on the list

To manually add a number to the Block List

1. Open the InnoCaption app
2. Select Settings
3. Select Dialer Settings
4. Select Block List
5. Tap the [+] icon in the upper right corner, next to 'Done'
6. Enter the 10-digit phone number you wish to block
7. Tap Add
8. The number will appear on the Block List

To Unblock calls or remove from the Block List

1. Open the InnoCaption app
2. Select to Settings
3. Select Dialer Settings
4. Select Block List
5. Locate the number you wish to unblock
6. Tap on Trash bin icon