To ensure that important call transcripts for calls made on the InnoCaption app are saved, you must back up your call logs and history.
If you are an Android user: Before deleting the app, we strongly recommend backing up your call log and history. If you do not back up your call logs before deleting the app, all of your call transcripts will be deleted permanently.
*Please note that these instructions do not apply for iPhone users because your call log is backed up automatically.
Due to our privacy policies, your call transcripts are not saved remotely on InnoCaption servers and cannot be accessed or retrieved by our staff. Only you can access, save, and restore your call logs since they are only stored on your device.
To restore your call logs on iPhone
- Open the InnoCaption app
- Tap Settings
- Tap Transcripts
- Tap Restore from backup
- You will see a confirmation message pop up on the screen: Restore from backup complete
You also have the option of emailing important call transcripts to yourself. That way, you can have a copy saved outside of the app. Find instructions here: How do I email past call transcripts?
To back up your call history on Android
- Open the InnoCaption app
- Tap Settings
- Tap Call History
- Tap Call History Backup
- Tap Backup Now
- At the bottom of the screen, you will see the name of the file innocaption_backup. If you have backed up your calls before, there will be a number at the end of the file name, example: innocaption_backup(2).
- Tap Save next to the file name
- You will see a confirmation message pop up on the screen: Backup is completed
To restore your call logs on Android
- Open the InnoCaption app
- Tap Settings
- Tap Call History
- Select Call History Restore
- Tap Restore Now
- Select the most recently saved file named innocaption_backup. If you have backed up your call logs on multiple occasions, you will see the files have numbers at the end of the name, example: innocaption_backup(2). The file with the highest number at the end will be the most recent one. It will not have a date listed next to the file name if you're doing the call log restore immediately after backup or the same day. It will have the time listed that you backed up your calls today. However, if you do call log restore later or after 24 hours, you can see the actual date you did the back up.
- You will see a confirmation message pop up on the screen: Restore is completed
You also have the option of emailing important call transcripts to yourself. That way, you can have a copy saved outside of the app. Find instructions here: How do I email past call transcripts?