How to reactivate the InnoCaption app

The InnoCaption app has a reactivation feature that resets the app's connection with our server. This often resolves minor connection issues that users may experience. Below are instructions and step by step graphics on how to reactivate. 

To reactivate the InnoCaption app on an iPhone

1. Close all open apps, including the InnoCaption app
2. Restart your device by powering it OFF and ON
3. Open the InnoCaption app
4. Tap Settings
5. Scroll down to the bottom
6. Tap Reactivate app
7. You will see the confirmation message "App reactivated successfully" at the top of the screen

To reactivate the InnoCaption app on an Android

1. Close all open apps, including the InnoCaption app
2. Restart your device by powering it OFF and ON
3. Open the InnoCaption app
4. Tap Settings
5. Tap InnoCaption Features
6. Tap Reactivate App
7. Tap Reactivate Now
8. You will be taken back to your keypad

After reactivating the app, try placing a test call to see if your issues have been resolved. If not, you may also be facing issues due to an unstable internet connection. To resolve this issue, please restart your Wi-Fi router.

To refresh your router connection

1. Unplug your router’s cord from the wall
2. Plug the cord back in
3. Wait 1-2 minutes until all the lights are back up

After refreshing your Wi-Fi router, try placing a test call to see if your issues have been resolved. If not, please switch your phone's internet connection from Wi-Fi to cellular data.

To switch your phone’s internet connection from Wi-Fi to Cellular on an iPhone

1. From your phone’s home screen, tap the Settings app
2. Tap Wi-Fi
3. Tap Wi-Fi toggle OFF (it will turn gray)
4. Confirm your phone still has a cellular network connection by looking for the signal bars at the top right of the screen 

To switch your phone’s internet connection from Wi-Fi to Cellular on an Android

1. From your phone’s home screen, tap the Settings app
2. Tap Connections
3. Tap Wi-Fi toggle OFF (it will turn gray)
4. Confirm your phone still has a cellular network connection by looking for the signal bars at the top right of the screen 

If you are still unable to place a successful call, please reach out to our support team at [e-mail] for additional assistance.