Call Forwarding for Google-Fi

If your carrier is Google-Fi, please follow the instructions to setup or cancel call forwarding.

To setup call forwarding

1. Open the Google Fi website (fi.google.com) or app
2. Select Account
3. Select Phone settings
4. Select Call forwarding
5. Tap Add a number
6. Enter your 10-digit InnoCaption number
7. Verify the number
   *Note: Since your InnoCaption number cannot receive text messages, please select “Verify by call” instead of “Verify by text.” You should receive a call to your InnoCaption number. Once you answer the call, you will be able to see the 6-digit verification code via captions.
8. Enter the 6-digit verification code
9. Tap Verify
10. Test if call forwarding was setup properly. Call your regular phone number from a different phone. You should see the incoming call come through the InnoCaption app. Captions should appear once you answer the call.

To cancel call forwarding

1. From your phone’s home screen, select the Settings app
2. Select Account
3. Select Phone settings
4. Select Call forwarding
5. Select your 10-digit InnoCaption number
6. Tap Remove
7. Tap Remove again
8. Call forwarding should be cancelled. If you run into any technical issues, please contact us at: [e-mail]