Call Forwarding for Boost Mobile, Consumer Cellular, Cricket Wireless, QLink Wireless, Simple Mobile

If your carrier is Consumer Cellular, Cricket Wireless, QLink Wireless, or Simple Mobile please follow the instructions to setup or cancel call forwarding.

To setup call forwarding for iPhone

1. From your phone’s home screen, select the Settings app
2. Select Phone
3. Select Call Forwarding
4. Tap Call Forwarding toggle ON (it will turn GREEN)
5. Tap Forward To
6. Enter your 10-digit InnoCaption number
7. Test if call forwarding was setup properly. Call your regular phone number from a different phone. You should see the incoming call come through the InnoCaption app. Captions should appear once you answer the call.

To cancel call forwarding for iPhone

1. From your phone’s home screen, select the Settings app
2. Select Phone
3. Select Call Forwarding
4. Tap Call Forwarding toggle OFF (it will turn GRAY)
5. Call forwarding should be cancelled. If you run into any technical issues, please contact us at: [e-mail]

To setup call forwarding for Android

1. From your phone’s home screen, select the phone app (not the InnoCaption app)
2. Tap the icon with three vertical dots
3. Select Settings
4. Select Supplementary services
5. Select Call forwarding
6. Select Always forwarding
7. Enter your 10-digit InnoCaption number
8. Tap Turn on
9. Test if call forwarding was setup properly. Call your regular phone number from a different phone. You should see the incoming call come through the InnoCaption app. Captions should appear once you answer the call.

To cancel call forwarding for Android

1. From your phone’s home screen, select the phone app (not the InnoCaption app)
2. Tap the icon with three vertical dots
3. Select Settings
4. Select Supplementary services
5. Select Call forwarding
6. Select Always forwarding
7. Tap Turn off
8. Call forwarding should be cancelled. If you run into any technical issues, please contact us at: [e-mail]