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InnoCaption Help Desk
Troubleshooting

Troubleshooting

How to solve technical issues when registering for and using our service

Registration and Login

Why am I being sent to a legal notice or InnoCaption activation page?
What should I do if I am not receiving the 4-digit authentication code during the registration process?
How do I change my password or personal contact information?
What should I do if I forgot my account password?

App Issues

What to do as a quick fix when the app isn’t working properly
What to do if captions are lagging a lot or not showing up on the app
Why is the DeskView portal not showing captions?
How to fix issues with not receiving inbound calls
The Keypad on the InnoCaption app is not responding
How to update the InnoCaption app to the latest version

See all 12 articles

Connectivity Issues

Why do I see an “Unstable Wi-Fi” message during calls?
Why do I see an “Unstable Network” message during calls?
How to fix poor audio quality or background static noise on a call
Why I am getting an error that says “Not in service state. Please check your packet network or wifi”?

InnoCaption Help Desk