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  1. InnoCaption Help Desk
  2. Troubleshooting

Troubleshooting

How to solve technical issues when registering for and using our service

Registration and Login

  • Why am I being sent to a legal notice or InnoCaption activation page?
  • What should I do if I am not receiving the 4-digit authentication code during the registration process?
  • How do I change my password or personal contact information?
  • What should I do if I forgot my account password?

App Issues

  • What to do as a quick fix when the app isn’t working properly
  • What do I do if I see captions but no audio is coming through on the call? (iPhone)
  • What to do if captions are lagging a lot or not showing up on the app
  • Why is the DeskView portal not showing captions?
  • How to fix issues with not receiving inbound calls
  • The Keypad on the InnoCaption app is not responding
See all 13 articles

Connectivity Issues

  • Why do I see an “Unstable Wi-Fi” message during calls?
  • Why do I see an “Unstable Network” message during calls?
  • How to fix poor audio quality or background static noise on a call
  • Why I am getting an error that says “Not in service state. Please check your packet network or wifi”?
InnoCaption Help Desk