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  1. InnoCaption Help Desk
  2. Troubleshooting

Troubleshooting

How to solve technical issues when registering for and using our service

Registration and Login

  • Why am I being sent to a legal notice or InnoCaption activation page?
  • What should I do if I am not receiving the 6-digit authentication code during the registration process?
  • How do I change my password or personal contact information?
  • What should I do if I forgot my account password?

App Issues

  • What to do as a quick fix when the app isn’t working properly
  • How to reactivate the InnoCaption app
  • How to delete and reinstall the InnoCaption app
  • How to update the InnoCaption app to the latest version
  • How to update my iPhone to the latest iOS (operating system) version
  • How to fix issues with not receiving inbound calls
See all 13 articles

Connectivity Issues

  • Why do I see an “Unstable Wi-Fi” message during calls?
  • Why do I see an “Unstable Network” message during calls?
  • How to fix poor audio quality or background static noise on a call
  • Why I am getting an error that says “Not in service state. Please check your packet network or wifi”?

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