Troubleshooting

Registration and Login

• Why am I being sent to a legal notice or InnoCaption activation page?
• What should I do if I am not receiving the 6-digit authentication code during the registration process?
• How do I change my password or personal contact information?
• What should I do if I forgot my account password?

App Issues

• What to do as a quick fix when the app isn’t working properly
• How to reactivate the InnoCaption app
• How to delete and reinstall the InnoCaption app
• How to update the InnoCaption app to the latest version
• How to update my iPhone to the latest iOS (operating system) version
• How to fix issues with not receiving inbound calls

See all 13 articles

Connectivity Issues

• Why do I see an “Unstable Wi-Fi” message during calls?
• Why do I see an “Unstable Network” message during calls?
• How to fix poor audio quality or background static noise on a call
• Why I am getting an error that says “Not in service state. Please check your packet network or wifi”?