Izzy Duarte

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Activity overview

Latest activity by Izzy Duarte
  • Izzy Duarte created an article,

    How do I switch caption modes during a call?

    Sometimes during a live call, users will want to switch the caption mode they are using from ASR to a stenographer, or vice versa. You can easily switch between caption modes during a call. Unfortu...

  • Izzy Duarte created an article,

    How do I access the keypad during a call?

    If you need to access the keypad during an active call, you can find it at the bottom of the screen on the toolbar. The button is all the way to the right, and has a small keypad on it. See below: ...

  • Izzy Duarte created an article,

    How to access InnoCaption voicemail from a different phone

    A new feature of InnoCaption 2.0 on iPhone and 3.0 on Android is that you have the ability to check your InnoCaption voicemail from a different phone! Below are instructions on how to get set up an...

  • Izzy Duarte created an article,

    What is Cellular Calling Mode (CCM)?

    Cellular Calling Mode is a feature available on iPhone and Android 3.0 for outgoing calls, which enables users to send the audio portion of the call through their voice channel, as opposed to voice...

  • Izzy Duarte created an article,

    Where is my Favorites List in the new InnoCaption app?

    The updated InnoCaption app consolidates your Favorites at the top of your Contacts list, to make room for the new Visual Voicemail option on the bottom toolbar. Once you update your app, you will ...

  • Izzy Duarte created an article,

    I have a speech disability- can I use InnoCaption?

    InnoCaption currently does not have a speech to text feature. Users only have the option of using their own voice to communicate with the other party on the call. Individuals with speech disabiliti...

  • Izzy Duarte created an article,

    How to leave InnoCaption a review

    App reviews are a great way to let others know they may also benefit from using the InnoCaption app. If you love our service and want to help spread the word to others in the deaf and hard of heari...

  • Izzy Duarte created an article,

    Can I have calls captioned in Spanish?

    InnoCaption is excited to offer Spanish captioning to our users with our newly developed Spanish Automated Speech Recognition (ASR) caption mode. InnoCaption users now have the option to set their ...

  • Izzy Duarte created an article,

    How do I move my InnoCaption information to a new phone or phone number?

    When you get a new phone and/or a new phone number through your carrier, it is possible to carry over your InnoCaption number, voicemail box, and call logs from your old device. Below is step-by-st...

  • Izzy Duarte created an article,

    How do I answer an incoming call on InnoCaption?

    When a call is made to your InnoCaption number, whether directly or forwarded from your regular phone number (click here for instructions to set up automatic call forwarding), you will receive a po...