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  1. InnoCaption Help Desk
  2. Troubleshooting
  3. App Issues

App Issues

  • What to do as a quick fix when the app isn’t working properly
  • How to reactivate the InnoCaption app
  • How to delete and reinstall the InnoCaption app
  • How to update the InnoCaption app to the latest version
  • How to update my iPhone to the latest iOS (operating system) version
  • How to fix issues with not receiving inbound calls
  • What to do if captions are lagging a lot or not showing up on the app
  • Why is the DeskView portal not showing captions?
  • The Keypad on the InnoCaption app is not responding
  • Why am I receiving a CA busy message?
  • How to set default sound output to speaker mode on an iPhone
  • Why don't I see the option to use my Bluetooth device on my Android phone?
  • Why am I seeing strange all caps letters on my caption screen and what do the various symbols mean?

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